Introducing
ServiceTitan and Trane
A Partnership Designed to Help You Win
• Innovative integrations
• Enhanced customer experience
• Opportunities to grow
The Possibilities with ServiceTitan and Trane
Leads Integration
Quickly convert more leads to jobs. Web and phone leads from the Trane website go directly into ServiceTitan with no manual entry.
Catalog Integration (IWD)
Share up-to-date product descriptions, images and assets through top-tier presentations powered by the Trane Catalog.
Procurement Integration (DSO)
Streamline your procurement processes with an end-to-end workflow that eliminates the redundant effort. Electronically send POs without leaving ServiceTitan.
Leads Integration
Quickly convert more leads to jobs. Web and phone leads from the Trane website go directly into ServiceTitan with no manual entry.
Catalog Integration (IWD)
Share up-to-date product descriptions, images and assets through top-tier presentations powered by the Trane Catalog.
Procurement Integration (DSO)
Streamline your procurement processes with an end-to-end workflow that eliminates the redundant effort. Electronically send POs without leaving ServiceTitan.
Receive 100% of your Disposition score
Activate the Leads Integration and you will automatically
receive 100% of your Disposition score, which makes up 85% of
your overall dealer score.
ServiceTitan customers can benefit now.
Activate and begin using the Catalog
and/or Leads integration.
Not a ServiceTitan
Customer yet?
We can help. Let’s get
started with a demo.
Frequently asked questions
What is the Catalog Integration?
The Catalog Integration allows the sharing of Trane product descriptions, model numbers, rich images, and other assets through top-tier product presentations. The catalog now includes equipment and parts.
What is the value of the Catalog Integration?
The Catalog Integration allows dealers to keep their pricebook up to date by mapping to the Trane catalog. Dealers can build powerful estimates to provide a best-in-class customer experience.
What is the Leads Integration?
An integrated solution that enables dealers to manage their Trane repair, maintenance, install and system quote requests right from the ServiceTitan booking page. Web form leads come directly from the Trane into ServiceTitan, eliminating the manual entry process for dealers and increasing the speed to lead.
What is the value of the Leads Integration and how does it impact my lead scoring?
The Leads Integration allows dealers to provide an outstanding customer service experience with streamlined efficiencies that helps them convert more leads to jobs. Plus, with the activation of the Leads integration, you will automatically receive 100% for your Dispatch Disposition score, or 85% of your overall dealer locator score.
Do I still need to disposition leads that come in through ServiceTitan?
Web leads will no longer appear in Dispatch, as these leads no longer need to be dispositioned.
ServiceTitan and Trane are actively working together to integrate phone/call leads. In the meantime, your phone/call leads will still appear in Dispatch and in order to access them, you will need to go through Dispatch. We ask that you continue to disposition these leads so that Trane can continue to measure lead quality.
You will also need to disposition any other leads outside of Trane.com that come through Dispatch.
Note: a phone/call lead refers to when a homeowner calls the phone number associated with your company on the Trane website.
What is the API and Data Agreement and do I need to sign it?
The API and Data Agreement is a form that ServiceTitan customers who wish to use the Leads integration must sign authorizing third-party partners to access their leads data stored on the ServiceTitan platform. This click-to-accept form does not require a signature, but will require the customer to click on the "Configure" button to indicate their consent to enable leads data sharing with the third-party partners chosen by the respective customers ("Authorized Partners").
Is there a cost for the Leads Integrations and Supply Chain Integrations?
The Leads Integrations and Supply Chain Integrations are free to all ServiceTitan customers. There is no additional cost for dealers to use the integrations, outside of their core subscription fees.
Trane sets the standard for reliability
As a premium HVAC brand, Trane® knows that consumers count on their systems to work—to cool in the heat and heat in the cold—which is why the brand pushes the boundaries of performance and reliability to build and test its equipment to last.
Time and again, Trane has redefined what comfort means, from temperature management to humidity control and air quality, and has been the first to the market with industry-leading products, technology, and support. For more information, visit www.trane.com.
New to ServiceTitan?
ServiceTitan is the #1 business software built specifically for home and commercial service businesses. More than 100,000 HVAC, plumbing, electrical, water treatment, garage door, and chimney sweep professionals trust ServiceTitan to streamline operations, elevate customer service, and book bigger, better jobs.