Today is a historic day for our company, and the entire trades industry, as ServiceTitan officially becomes a publicly traded company.
It is a moment that marks the beginning of a new chapter in our journey as we continue on our mission to build the operating system that powers the trades, and to change the lives of every hardworking contractor in this critical industry.
We want to take this opportunity to thank all of those who have helped and supported the two of us on this decades long journey.
Thank you to all our proud Titans, past and present, for their hard work, dedication, and their contributions that allowed us to reach this important milestone.
Thank you to every single one of our customers, the unsung heroes who leave their families in the middle of the night to help others, and keep our world running. We’re honored and humbled that each one of you has trusted us with your business, and has given us the opportunity to earn the right to serve you.
And most importantly, thank you to our families for instilling in us the values that we live and breathe each day. We would not be here without your love and support.
Our History Shapes our Future
ServiceTitan was born in the trades and is built for the trades.
Our story began in the late 1980s when our families immigrated to the US with no money, no knowledge of the language, and no jobs, but filled with optimism that a strong work ethic would bring opportunity. Helping families fix and service their homes became precisely that opportunity. First as technicians, then as small business owners, the “trades” ultimately allowed our parents to realize the American dream for our families.
But it wasn’t easy. Growing up, we’d see our fathers head out every morning at the crack of dawn only to come home late at night to their second job -- managing the business. Our parents routinely spent hours after dinner typing invoices at the kitchen table, processing shoeboxes full of receipts, and calculating timesheets to pay technicians.
Our parents’ sacrifice allowed us to study engineering at great universities. After finishing school, we both returned home to see that our parents’ businesses were effectively frozen in time. We knew we had to do something. And out of that desire to help them, ServiceTitan was born.
Changing Lives and Achieving the Extraordinary
Today, after more than a decade into building ServiceTitan, our parents are thankfully no longer our only customers. We’ve had the opportunity to partner with amazing contractors and entrepreneurs that constantly inspire us. They combine a selfless dedication to their communities with a level of ambition and business acumen rivaling any other industry. We wake up every day feeling blessed to partner with, interact, and learn from our customers.
Our mission is to make sure that the next generation of kids watching their heroes wake up at the crack of dawn to put bread on the table, never feel like they are left behind by technology. We believe that the hard-working people in the trades deserve the best that technology has to offer. Our goal is to enable our customers to achieve a level of success in the trades that was once unimaginable. Not only for growing revenue and becoming more efficient in their businesses, but also for spending more time with their families. We believe the kitchen table is for dinner and homework, not working the night shift to manage the business.
We only succeed when our customers succeed. Delivering ROI to our customers is our North Star. We have seen and heard amazing stories about how ServiceTitan has changed our customers’ lives and helped them achieve extraordinary results in every market that we serve. These stories and the impact we deliver is what gets us out of bed every morning and keeps us up late at night.
Building a Dream Team
Our incredible team of nearly 3,000 Titans has been critical to our success to date as well as our vision for the future. At the core of our cultural DNA lies three fundamental beliefs.
Our number one priority is delivering value to our customers. Customers always come first, the company second, and the individual third. We exist to drive ROI to our customers, and every Titan understands that achieving this goal is a team sport. Customer centricity is the very core of who we are.
Second, we have broad ambitions to dream big and build a once-in-a-generation company. We strive to achieve extraordinary outcomes for our customers, for our stockholders, and for ourselves.
Third, we grow our dream team by cultivating a performance culture rooted in meritocracy, rewarding those who take ownership, dive deep, and speak up. We believe that combining high standards with transparent communication is the bedrock to building a high-trust environment in which we are entitled to nothing and grateful for everything.
We are hungry, and we believe in our mission to build the operating system that powers the trades, and ensure that this critical industry is never left behind.
Ara and Vahe
