See what our customers have to say about their experience with ServiceTitan
“Service has been
Honestly, it’s the first time that a dispatching system has gone into detail with any and all questions we ask. Y’all even take the extra step and call me back if you think I don’t completely understand what you’re saying — it helps A LOT.“
“I simply open a job ticket through the internet and they all do a really great job working me through the issue. I’m really in touch with ServiceTitan as much as I want to be — they are always there if I need them.
Hats off to Eric and Dalena — I must have spoken to them 75 times when we first got started because I was nervous and they made it worry free for me.“
“ServiceTitan support is great — they are 100% percent on top of issues, and they get resolved very quickly.
We were having some issues with our techs not being able to see invoices in the field and I entered the help ticket online and I was immediately responded to — which is great. You guys always respond immediately.
This particular time you put a software patch in place in ONE HOUR and our techs were able to resume working.
Never thought I’d experience service like that.“
“The Live Chat service option is great because I can easily have a staff member get in touch that way. With other software, we were told we would receive a call back within the hour, but then we’d get a call from someone who didn’t know what our problem even was, and then they couldn’t solve the problem anyway and had to set up a separate appointment to discuss it.
With ServiceTitan and the Live Chat feature, I can get answers so much faster — it’s real time solution to the problems.“
“If I have an issue I contact ServiceTitan and it gets addressed immediately.
I don’t have to wait because everyone gets back to me — FAST — and the people are great and always on top of it.“
“Even during times when it’s crazy busy and Eric was waiting on information in order to provide us with a solution, he was great about constantly emailing and keeping us updated on when he would be able to provide the resolution to our issue.
I really appreciated knowing he was constantly working on my behalf.“
You guys have rectified any and all issues we’ve encountered. Dalena, she’s my ace in the hole over there. I don’t think I’ve ever loved a support person before, but she’s one of a kind — she sends videos and screenshots and all kinds of great things.“
“Any time I’ve had an issue or haven’t been quite sure how to do something with ServiceTitan®, I’ve clicked on the live chat or sent an
Nothing but praise here!“