A new end-to-end integration between ServiceChannel and ServiceTitan will reset the expectations of commercial service contractors everywhere, leading to new levels of efficiency.
Work orders submitted through ServiceChannel now show up automatically in ServiceTitan, via this integration. When you use ServiceTitan to accept, schedule, manage and invoice work, those critical data and insights automatically populate in ServiceChannel, eliminating the need for repeat data entry in two different systems and allowing commercial service contractors to save time and ensure accuracy all within one platform.
Basically, a game-changer.
“The automatic transfer of work-order information has allowed us to streamline our workflow, saving us at least 5 hours a week in just the first 90 days,” said Shane Jaeger, President of Operations at Lawton Commercial Services, one of the early users of the integration. “The improved efficiency is no doubt a factor in improved performance scores and some 100 new inquiries for a $250,000 increase in revenue.”
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» Read more about Lawton’s experiences with ServiceTitan
“ServiceTitan is committed to providing commercial contracting businesses with the necessary tools to improve their operations, especially as they navigate market challenges, like labor shortages, supply costs and extended project lead times,” says Alex Kablanian, ServiceTitan’s General Manager of Commercial & Construction. “With this partnership, we are confident our customers can more seamlessly manage workflows and focus their efforts on what matters most to them — doing excellent work for their customers, resulting in improved outcomes and greater success.”
ServiceTitan’s recent analysis of the commercial industry revealed that more than two-thirds (67%) of contractors aim to grow revenue in 2024. The same research found that most contractors’ revenue (51%) is driven by repeat customers, making it more critical than ever for commercial service businesses to provide high-quality service to reach their goals set for the year.
“Integrating our platform and marketplace with ServiceTitan helps our customers feel confident that all work order details are attended to," says Sid Shetty, Chief Business Officer of ServiceChannel. “We are equally committed to helping shape the commercial services industry, and by addressing our provider's evolving challenges, we can continue to drive value for their businesses. This way, we also help raise the standards for customer service and enable contractors to meet the moment.”
Key benefits of ServiceChannel’s integration with ServiceTitan include:
Reduced Manual Processes: Complete work orders faster by booking, scheduling and performing work from one system while ensuring data is in sync, rather than having to copy information between systems.
Seamless Technician Check-In: Automatically track and manage technician check-ins to ensure efficient and accurate workflow management.
Faster Payments: Instantly send and have invoice details automatically mapped in ServiceChannel, saving time from referencing accounting data in multiple systems or generating numerous invoices.
Improved Customer Experience: Executing high-quality work more quickly improves the experience contractors deliver to their facilities and brand customers, resulting in more business.
The alignment directly connects ServiceTitan’s commercial service contractors with the platform of choice for the world’s largest retail, restaurant, grocery store, healthcare and convenience store chains to source and manage facilities services.
“ServiceChannel was founded in 1999. And since then, we've been on this journey to help shape the entire facilities management space,” Shetty said. “Today, we are in 73 countries. We have around 75,000 providers in our network worldwide, and 600-plus of the biggest brands in the world. And we are processing somewhere 18 million work orders a year, around $9 billion in spend on our platform.”
For ServiceTitan users, it’s easy to get started:
Choose “Configure” for ServiceChannel
Follow the prompts to set up — and you’re done!
Moving forward, there’s much more on the horizon with ServiceChannel.
“There are requirements with ServiceChannel that technicians sometimes forget to sign — and that can cause a lot of headaches,” Kablanian said. “ServiceTitan will automate those processes so that when the technician arrives on site, that information gets sent directly to ServiceChannel and we make sure that things like that don't slip through the cracks.”
Again, a game-changer.
And just the beginning for ServiceChannel and ServiceTitan.
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Find out more, including a special offer for 50% off for 6 months for ServiceChannel customers, here: https://www.servicetitan.com/partners/servicechannel
