Why Choose ServiceTitan Over ServiceTrade?

Our years of experience, a larger workforce, and industry expertise fuel the development of over 200 new features and improvements yearly to support growing businesses — delivering more than any other software in the market. 

For the past decade, ServiceTitan has been revolutionizing how contractors operate, making ours a solution you can trust to support your business needs today — and scale with in the future.

The following are some core reasons to choose ServiceTitan over ServiceTrade.

1. Robust Support For Both Commercial and Residential Service Businesses

Home service companies (or hybrid shops with residential and commercial service divisions) have different needs from industrial service sectors such as fire protection and safety (core industries that ServiceTrade is built for). If you run a residential or hybrid shop, you’ll likely benefit more from ServiceTitan, which has robust, tailored functionality for residential and commercial customers. 

2. A Fully Integrated End-to-End Solution for the Trades

In contrast to ServiceTrade, which combines multiple platforms to offer all of the features trade businesses need, ServiceTitan is a true end-to-end platform with no major gaps—everything from CRM to scheduling to invoicing works seamlessly in one system. As such, ServiceTitan eliminates the need for manual or duplicate tracking, keeping your business efficient and aligned.

3. A Platform That Scales With You as You Grow

ServiceTitan has the capabilities to support small businesses up to enterprise-level operations. If you are a medium-to-larger enterprise or have ambitions to grow, our platform will be far more able to support you compared to ServiceTrade. 

This is exemplified throughout our platform in numerous ways. For example:

• Support for Multiple Business Divisions, Business Units, and Properties: We offer features to support residential and commercial service, as well as construction divisions. We support multi-tech jobs, multi-location shops, and roll-up reporting to track metrics across your operation.

• System Consolidation/All-in-One Functionality: We bring the functions of standalone systems into one connected solution. No alternatives bring together FSM, CRM, ERP, and financial technology (fintech) capabilities to deliver an unmatched experience for growing businesses. 

• At the Center of the Ecosystem and Tech Stack: From our 30+ direct integrations to open APIs, we provide the seamless connection to third-party platforms to not only ensure real-time data syncing but make ServiceTitan the source of truth for your data.

• Infrastructure to support you as you grow and scale: We’ve been the leading software of the trades for over 10 years and backed by leading investors. With quarterly releases, we’re continuously delivering new features and improvements right to your account, so you know your business is running with the latest innovation in the market. Our platform provides the reliability and support that’s needed for a business operating in a 24/7 world. With our historical uptime of 99.9%, ServiceTitan is a partner you can rely on. 

• Security: Protecting customer data is top priority for ServiceTitan, so we have implemented best-in-class security practices to keep customer data safe based on best practices in the SaaS industry. We have compliance with PCI-DSS Level 1 (the highest security standards for handling credit card payments), AICPA SOC 1 Type I (financial reporting controls), and AICPA SOC 2 Type II (ensuring data security, availability, and privacy are consistently maintained over time). ServiceTitan’s formal security program is detailed in its independent third-party SOC-2 audit report and ServiceTitan’s Security and Privacy Documentation. ServiceTitan’s Security and Privacy Documentation and independent third-party audits demonstrate the advanced security framework that ServiceTitan uses to protect customer data. 

4. More Robust Customer Support and Community Resources

Compared to ServiceTrade, ServiceTitan offers more robust customer support, community, and training resources that help our users develop greater industry expertise, maximize our product's use, and learn how to implement best practices to grow their businesses and revenue.

For example, ServiceTitan users get exclusive access to:

• Dedicated Support Teams: A personal support team to address specific questions and concerns. 

• Comprehensive Training and Onboarding: Extensive training and onboarding for new users to help with understanding the software and utilizing features effectively. 

• Titan Exchange: A cloud-based platform for sharing assets such as contracts, templates, checklists, and other valuable information.

• TitanAdvisor: With personalized feature recommendations and focused, step-by-step guidance, TitanAdvisor takes the guesswork out of choosing the right ServiceTitan features for your business, so you get the results you want. 

• ServiceTitan Community: A users-only message board where ideas for our software and business in general are shared. 

• Free Peer-Group Training: A program run by ServiceTitan employees through Ember and Spark sessions, designed to share best practices.

• Certified Admin Program: Our Certified Administrator program provides a structured approach to increasing knowledge on ServiceTitan, as well as constant and continuing education on the software.

Business owners and operators, particularly in the core industries that ServiceTitan was built to support (HVAC, plumbing, electrical, etc.) find these resources to be invaluable for getting the most out of our platform, as well as staying up-to-date with the best practices and strategies that are working for other companies. 

For example, here are some testimonials from people in the ServiceTitan Community:

• “ServiceTitan Community has had a massive impact on our growth as a company. We have created connections, gleaned ideas/strategies, and grown exponentially. That may have never happened without the network that Community provides.”

• “The ServiceTitan community provides a wonderful opportunity for networking. It’s a great place to have questions quickly answered. You can search by keywords to pull up resources, and if these can’t answer your question, you can post your question as a discussion and have other users help. Having the community helps all ServiceTitan users to feel connected to one another! I love the ideas page where we can post our ideas about the direction we would like to see the software go. This helps us feel like valued customers when we can influence the future of the software!” 

5. A Deep Focus On Developing AI Technology For the Trades

ServiceTitan is at the forefront of bringing AI to the trades, something no other platform can provide. With Titan Intelligence (TI), our AI engine, you get actionable insights to help automate repetitive and simple tasks, predict outcomes, lower costs, and stay competitive in a world run by data.

At the 2023 Pantheon conference, we announced 14 new AI-driven features across our Pro Products and Accounting suite. In 2024, we announced several new features that build further on what we’re already providing for trade businesses.

The key difference between ServiceTitan and other solutions when it comes to AI development for the trades is twofold:

1. Access to trade-specific data: AI takes an enormous amount of data inputs to develop effectively, and ServiceTitan benefits from trade-specific data across thousands of customers and locations, giving us a significant advantage compared to other providers.

2. Dedicated AI division: ServiceTitan has an entire division — Data, Titan Intelligence, and AI — that is dedicated to developing these advanced technologies for our customers. We’re developing an AI platform for the trades — not simply a series of chatbots within our software.

6. Extensive Workflows to Support Construction Project Management

ServiceTrade is primarily field service software, whereas ServiceTitan combines field service management software and construction management software into a single platform. 

If your business has a construction division, you’ll benefit far more from using ServiceTitan as we have a growing number of features and workflows to support construction work. These include features (some of which are discussed below) such as real-time project financial tracking, estimating and purchasing, AIA-style progress billing, and more. 

Feature Highlights: How ServiceTitan Better Supports Growing and Scaling Your Business

Greater Clarity and Customizability of Essential Reporting Data

While both ServiceTrade and ServiceTitan offer reporting capabilities, ServiceTitan’s reporting features are particularly flexible and advanced. Specifically, we offer:

1. Significant customizability: For example, if you want the flexibility to create really specific reports — like a scorecard for a single technician working on a specific business unit in a specific area — ServiceTitan gives you that power.

2. Drill-down capabilities: ServiceTitan allows businesses to drill down into their reports and identify exactly where the information is coming from. Users can click on any metric being reported, and trace it back to the specific job, technician, etc.

If you want maximum visibility and control over your business to facilitate growth, ServiceTitan reporting offers that.

Advanced Dispatching Features to Improve Efficiency & Maximize Profitability

ServiceTrade's dispatching features are limited to basic scheduling and technician assignments, lacking advanced functionalities such as real-time GPS tracking, drag-and-drop scheduling, automated notifications, and AI-driven optimization. 

In contrast, ServiceTitan offers comprehensive dispatching tools, including real-time technician tracking, automated routing, and performance monitoring. Our Dispatch Pro feature, powered by Titan Intelligence, further enhances efficiency with AI-driven optimization for routing and technician assignment.

Native Pricebook Functionality with Unique Automation and Direct Access to Top Industry Supplier Catalogs

ServiceTitan offers extensive pricebook functionality and customization that is built into our platform — no third-party integrations are required. 

Our pricebook features include:

• Pricebook Categories: The ability to organize pricebooks into categories by services, equipment, business units, etc. 

• Granular and Bulk Editing Features: The ability to update individual pricebook items, and groups of items, or make pricebook-wide updates as needed.

• Dynamic Pricing: With Dynamic Pricing, you can set rules that automatically update your pricing when material costs or labor rates change.

• Customer-Specific Pricing: The ability to set up rate sheets tailored to individual customers. For example, if you’ve landed a service contract with a chain of restaurants or big-box stores, you can easily create custom rules for pricing and markups for that specific customer. 

• Pricebook Connect: Pricebook Connect provides access to top industry supplier catalogs and can link them directly to your pricebook. For example, as soon as an integrated supplier changes its prices, product descriptions, and images, you can be notified or automatically implement the pricebook changes.

In addition, we offer our Pricebook Pro add-on, a series of flat-rate pricebooks built for the top industries we serve (HVAC, electrical, plumbing, etc.). These pricebooks are designed to maximize profitability and are updated on an ongoing basis by industry experts on our team.

Automated Membership Billing and Renewal

As you scale your memberships, ServiceTitan provides tools to help you automate billing, scheduling, and renewal for your service agreement customers, freeing office staff to focus on providing the best possible customer experiences.

Data-Driven Marketing Solutions to Attract, Convert, and Retain More Customers

With ServiceTitan’s Marketing Pro add-on, we empower service businesses to maintain a steady stream of revenue year-round by marketing through email and direct mail to existing customers, as well as conducting reputation management. 

We also offer robust marketing reporting features that allow businesses to track ROI at the campaign level, allowing them to see which of their marketing channels and campaigns are performing (and which aren’t) so they can make the most of their marketing investments.

Feature Highlights: How ServiceTitan Improves Experiences for End Customers

Impress Clients with Our Best-in-Class Field Service Mobile App

From the ServiceTitan mobile app, customers can:

• Explore options for services and equipment

• Click to view in-depth specs and details of individual estimates

• View useful financial information such as energy savings and local rebates

• Apply and receive fast approval for financing 

• E-sign documents

• Make payments via check or credit card

Convenient Online Booking Options

With ServiceTitan’s web scheduler, service businesses can offer convenient online booking options to customers directly through their website. The available appointment times update in real-time based on your schedule in ServiceTitan.

Self-Service Customer Portal to Pay Invoices and Approve Quotes

With ServiceTitan’s customer portal, customers have several convenient self-serve options. For example, customers can:

• View complete job histories

• View past estimates and invoices

• Make online payments directly through our portal

Schedule a Walk-Through of Our All-In-One Platform

The features and workflows we’ve discussed above are just some of the areas where ServiceTitan offers more to service contractors than ServiceTrade. We also offer SaaS features for:

• Customer management (CRM)/service history

• Mobile app (compatible with Android and iOS devices)

• Alerts, notifications, and SMS messaging

• Project management

• Service agreements

• Work orders 

• Estimates and Invoicing

• Inventory management

• Payment processing 

• Sage Intacct, Viewpoint Vista, and QuickBooks integrations

• Time tracking/timesheets

• And more

Discover why over 100,000 service professionals trust our platform by scheduling a free, live, one-on-one demo. See how our user-friendly business software can help you grow revenue, streamline operations, and work smarter.

To see how we match up against other FSM platforms such as Jobber, FieldEdge, Housecall Pro, Service Fusion, and more, visit our comparison hub.