ServiceTitan Phones Pro
PowerDialer
PowerDialer is an integrated and automated outbound dialing solution built for enterprise-level call centers using ServiceTitan Phones Pro. PowerDialer automatically dials from a list of customer numbers whenever a CSR is not on an inbound call. Check out this video for an introduction to PowerDialer.
Phones Pro customers: PowerDialer is available in ST-53 to all Phones Pro customers with Advanced Seats. Check out the resources listed below to get started.
Not yet on Phones Pro? Request a demo today!
Boost efficiency
Streamline your list creation and outbound calling processes with an end-to-end workflow that eliminates the manual, redundant effort.
Leverage your customer data to build targeted contact lists right in Phones Pro, so you can quickly contact customers most likely to respond.
Maximize CSR productivity
Reduce idle time and increase accountability by automatically dialing contacts on an active campaign whenever CSRs are not on an inbound call.
Provide access to the right information needed for each call, so CSRs are always ready to deliver their message upon contact.
Book more jobs from existing customers
Increase the lifetime value of your existing customers by staying connected and engaging customers already in your ServiceTitan database.
With PowerDialer, your shop has more opportunities to book jobs, as it does not require your customers to take the initiative to call you first.
Resources
How to Use PowerDialer Knowledge Base
PowerDialer Overview: How to Create Outbound Dialing Campaigns (Video)
PowerDialer: The CSR Experience (Video)
FAQs
How do I build my contact lists for my outbound calling campaigns?
In order to create a campaign in PowerDialer, you must first select the audience for your campaign. If you are already using Marketing Pro, you can use the audiences you have already built, or go through the Audience Builder to create new audiences.
If you are new to the Audience Builder, please watch this video on how to build audience lists.
Are there any requirements to using the PowerDialer?
To use PowerDialer, you must be a Phones Pro customer with an Advanced Seat. The PowerDialer requires use of the Embedded Dialer which is available to Advanced Seat users.
What happens if my CSRs get an inbound call while they are in the middle of an outbound campaign?
In order to maximize productivity of your CSRS, PowerDialer will automatically serve up the next outbound call whenever there is no inbound call taking place. Inbound calls are always prioritized, however.
How does my CSR get out of PowerDialer if in the middle of an outbound call?
Simply toggle the PowerDialer to OFF and they will be removed from PowerDialer mode.
Does a customer get removed from a campaign list once they convert?
Not in real time. Lists are refreshed nightly and only then will the customer contact be removed from your campaign.
Does PowerDialer have the ability to report dispositions/outcomes of calls?
The ability to report dispositions is planned for a future release.
Can I use Voicemail Drop with PowerDialer?
Yes! Voicemail Drop is a great tool to use with PowerDialer and will save your CSRs even more time in delivering your message to your audience lists.
What kinds of campaigns are best suited for Phones Pro PowerDialer?
The calls that are best suited for PowerDialer are outbound campaigns that are more general and do not require you to preview a customer record to understand their unique situation before each call is made. For this reason, we do not recommend using PowerDialer for Unsold Estimates campaigns.
Campaigns that have the same basic script/offer/message for every customer in the campaign would include:
- Happy Calls
- Service Agreements
- Expiring CC
- Expiring Memberships
- Promotions
- Cross Trade
Where can I provide my feedback/suggestions/improvements?
We welcome your feedback! Please contact your CSM and let them know your PowerDialer feedback for the Phones Pro team.
I am interested in PowerDialer but I don't have a Phones Pro Advanced Seat. How can I get more information?
Visit www.servicetitan.com/phonespro and request a demo or contact your CSM and let them know you're interested in more information.