Top 10 Fergus Alternatives for Field Service Businesses [2025]

1. ServiceTitan

Source

Like Fergus, ServiceTitan includes a comprehensive set of cloud-based SaaS job management features that field services companies need to keep their business running.

Key features:

• Scheduling and dispatching

• Customer Relationship Management (CRM)

• Customer experience

• Mobile app compatible with both Android and iOS

• Invoicing and accounting

• Credit card payment processing

• Reporting

• Work orders and estimates

• Time tracking and timesheets

• Team and job tracking

Key integrations: 

• Accounting and payments: Quickbooks Desktop and Online, and Intacct

• Automation: Zapier

• GIS: Trimble, NexTraq, GPS TrackIt, and GPS Insight

• Business: Angi, FlowPath, Home Depot, Thumbtack, SmartAC, and Google Booking

• Facilities Management: ServiceChannel

However, when compared to Fergus, ServiceTitan offers: 

• Advanced scheduling and dispatch features for better efficiency and maximum profitability.

• Native Pricebook functionality with unique automation and direct access to top industry supplier catalogs. 

• Integration with Google Local Services Ads for seamless online booking.

• Accessing property data to facilitate sales and business growth

• Easy access to customer call recordings.

Advanced scheduling and dispatch features for better efficiency and maximum profitability

Most field and job service management platforms, including Fergus, have their own version of a scheduling system. However, the efficiency and ease of use for these scheduling features vary widely.

ServiceTitan has several unique scheduling features, making it more powerful and intuitive than other alternatives. Here, we’ll examine two of them: Schedule Assistant and Adjustable Capacity Planning.

Schedule Assistant

Scheduling a job often requires managing multiple factors, such as the availability of technicians, their skill sets, location, and route efficiency. All of these factors must be considered while providing the best possible experience for customers. 

With many field management solutions, this process quickly turns into a lot of back-and-forth, creating bottlenecks in the workflow.

ServiceTitan’s Schedule Assistant solves these issues by automatically suggesting the best date, time, and technician for any job. This improves efficiency margins and keeps driving time to an absolute minimum. It’s integrated into the call booking screen and enables CSRs to make their scheduling decisions in real time without jumping around between screens. 

The Scheduling Assistant can also be used from the Dispatch App, job record, and recurring service events. The automation also considers technician skills, zones, and non-job events, giving schedulers peace of mind that the right tech will always be sent to the right job.

Adjustable Capacity Planning

Seasonal ups and downs are part of most trade businesses. When the peak season comes around, focusing on high-value work like system replacements and urgent repairs can result in significant differences in profits. However, dealing with these shifting priorities by hand quickly overwhelms your team and leaves everyone scrambling.

ServiceTitan’s Adjustable Capacity Planning feature streamlines and simplifies this process by automating how you manage scheduling during different seasons. With only a few tweaks to the settings, teams can create tailored strategies for handling various jobs. For example:

• During slower times, you might want to open up more availability for routine maintenance work so your calendar stays full.

• In busier times, the capacity planner automatically prioritizes emergency callouts and large-scale, revenue-driving projects.

Native Pricebook functionality with unique automation and direct access to top industry supplier catalogs  

Pricebooks are the backbone of accurate estimates, invoices, and profits for trade businesses. The easier it is to manage and keep them updated, the smoother your operations and the stronger your bottom line.

Fergus does include a pricebook feature, but ServiceTitan’s all-in-one solution goes further, combining user-friendly tools with unique automation and direct integration with top industry suppliers. Here is what sets it apart:

Organized pricebook categories: You can quickly sort items by service, equipment, or business unit for consistent navigation and pricing regardless of job type.

Granular and bulk editing: Regardless of how many items you need to change, ServiceTitan saves time with flexible editing tools. 

Dynamic pricing: Set automated rules to adjust for material costs or labor rate fluctuations. This way, estimates will always reflect current market conditions. 

Customer-specific pricing: What if you need to tailor specific rates for different customers? Or, what if you land a contract with a vendor that’s offering you special pricing? The ServiceTitan Pricebook allows you to set up customizable rate sheets for any given situation.

Pricebook Connect: ServiceTitan’s Pricebook Connect allows businesses to gain access to top industry supplier catalogs and receive real-time updates on prices, descriptions, and images.

Pricebook Pro: This is an optional add-on that offers pre-built and flat-rate pricebooks that are specific to your business trade. Businesses like HVAC, plumbing, and electrical that need industry-specific pricebooks have a turnkey solution with Pricebook Pro.

Integration with Google Local Services Ads for seamless online booking

Google Local Services Ads (LSAs) are one of the most effective ways to reach customers needing help. These ads target high-intent leads in your service area and use a pay-for-performance model. 

For customers who prefer to book online, using LSAs can limit their ability to book online without speaking with a CSR.

ServiceTitan’s LSA integrations solve this by enabling online booking directly from the ad. Potential customers can see your availability in real time and lock in an appointment immediately.

This approach appeals to the modern customer and lightens the load for CSRs, giving them more time to handle customer support. 

Fergus lacks this feature, but ServiceTitan offers the integration as part of its management tool, making it the best option for trade businesses that want to turn more leads into booked jobs.

Accessing property data to facilitate sales and business growth

When a customer calls your business, the ServiceTitan call booking feature displays important property data, such as the type, age, and square footage of the property. 

This means CSRs can immediately spot opportunities to upsell and provide field technicians with the right experience for that type of property. Fergus does not offer this advanced feature. 

Easy access to customer call recordings

Access to customer call recordings and chat histories shouldn’t just be for your admin staff—technicians should also be able to access the information. 

The base product of ServiceTitan allows technicians to be fully informed via their mobile apps in the field. Call and chat history allows techs to understand their customers' needs and provide the best possible service, a feature not available in Fergus.

Now that you have seen what ServiceTitan offers, let’s examine some more alternatives to give you a transparent choice when looking for field service management software.

2. Tradify

Source

Tradify is built for trade and service businesses like electricians, plumbers, and HVAC professionals. It’s often considered an alternative to ServiceM8 (see below) in terms of offering practical tools to simplify day-to-day operations, and it competes with Fergus for desktop and mobile accessibility. 

Tradify covers key areas like job tracking, accounting, invoicing, and scheduling.

Key features:

• Track and follow jobs in real time, including quoting and invoicing.

• Plan staff schedules and keep track of active jobs with a live map of all team member locations.

• Fast invoicing to customers to get paid faster.

Key integrations: 

• Two-way sync for invoices, payments, and credit notes with Xero.

• Easy integration with Quickbooks Online and MYOB for better accounting oversight.

• One-way sync with Sage Business Cloud

However, when compared to Tradify, ServiceTitan offers:

• More advanced scheduling and capacity planning with Schedule Assistant and Adjustable Capacity Planning.

• A more dynamic and powerful price book that provides customer-specific pricing and direct access to supplier catalogs through Pricebook Connect.

• A comprehensive CRM and customer management tool to enhance customer interactions and boost retention—making it the perfect platform for those considering making a CRM switch.

Tradify is ideal for smaller operations, but ServiceTitan’s expanded capabilities make it more suitable for businesses that want to grow and optimize.

3. Housecall Pro

Source

Housecall Pro is a field service management platform for small and medium-sized home service businesses. Like ServiceTitan, it offers features like dispatching, invoicing, and payment processing, all accessible via a mobile app.

Key features:

• Assign jobs to technicians with a scheduling and dispatch system that is more powerful than those of its competitors. 

• Generate digital invoices and accept payments at the customer's home rather than at the office.

• Detailed customer records are available through a strong CRM system.

Key integrations: 

• Housecall Pro integrates with the QuickBooks Online and Desktop platform for easy accounting and invoicing.

• A Thumbtack integration means that businesses can organize and convert leads efficiently.

However, when compared to Housecall Pro, ServiceTitan offers:

• A pricebook with great native functionality.

• More advanced reporting and metrics so you can truly trust your numbers.

• Integrated marketing tools so you can manage your online presence and get the word out to your local customers.

• The ability to work offline when your techs aren’t in a cell service area.

Businesses that grow beyond a handful of technicians or service the commercial sector will likely get more value and features from ServiceTitan.

You can check out our detailed look at Housecall Pro vs. ServiceTitan in our comprehensive comparison.

4. ServiceM8

Source

ServiceM8 is another cloud-based job management system geared toward small service businesses. It offers tools for scheduling, quoting, invoicing, and payment processing. 

Its mobile application is particularly well-known for its ease of use for technicians and for capturing customer signatures on-site.

Key features:

• Straight-to-PDF signature capture and invoicing.

• Electronic form templates and generation.

• Comprehensive asset management feature.

Key integrations: 

• Workato app integration for building your own applications using ServiceM8.

• Accounting software Xero, QuickBooks, and MYOB.

• Email marketing campaigns with MailChimp.

However, when compared to ServiceM8, ServiceTitan offers:

• The Marketing Pro tool, which—with advanced marketing features beyond email—can generate automated direct mail postcards and manage your online reputation.

• Online booking for customers, straight from Google Local Services Ads.

• Property data that’s accessible at the point of call so CSRs can upsell and technicians can get access to critical information.

• Automated scheduling and dispatching based on your techs' skills, location, and availability.

ServiceM8 is a good fit for smaller businesses that need to connect their job management with their accounting systems. Beyond these, ServiceTitan offers more advanced features for companies ready to grow.

5. Jobber

 Source

Jobber is a field service scheduling tool that provides more specific tools for industries like plumbing, snow removal, and cleaning. Just like ServiceTitan, it offers the functionality for estimation, quoting, and invoicing.

Key features:

• A client management hub for customers to log in and view details about quotes and progress.

• A complete CRM system for plumbers, electricians, roofers, and more.

• AI-powered tools for improving workflows and operations.

• Invoicing and quoting with follow-ups for customer retention.

Key integrations: 

• Jobber has a comprehensive marketplace for application integrations.

• Xero and Quickbooks two-way integration.

• FleetSharp GPS tracking for team members.

However, when compared to Jobber, ServiceTitan offers:

• In-app access to industry suppliers and native pricebook.

• More flexibility to add and remove features you do and don’t need.

• Deeper reporting capabilities that go beyond finance and expense tracking.

• An extensive in-house marketing platform that doesn’t rely on third-party apps and data.

Jobber is a great choice for businesses that have many separate applications they want to integrate with a field management software program. For companies that prefer everything under one roof, though, ServiceTitan has everything you need.

For an in-depth look at Jobber vs. ServiceTitan, take a look at our comprehensive comparison.

6. Service Fusion

Source

Service Fusion is a field service management software tool that provides an all-in-one platform for trade services. Like ServiceTitan, it includes tools for estimations, customer management, scheduling and dispatch, and GPS tracking.

Key features:

• Phone call recording via a third-party add-on.

• Access to customer profiles and job history through its CRM.

• Two-way communication with technicians via SMS and a mobile app.

Key integrations: 

• Profit Rhino is used to compare pricing with the industry standard.

• Nexa virtual receptionists and CSRs.

• Birdeye and PulseM review platforms to manage and respond to company reviews quickly.

However, when compared to Service Fusion, ServiceTitan offers:

• A mobile app with the tools technicians need to perform, including access to property data and customer call recordings.

• Comprehensive reputation management with online scanning and deep insights, allowing you to take control of your reputation.

• Pre-appointment GPS tracking so customers know when to expect their technician.

• Google Local Services Ad integrations to let customers who prefer online booking book straight from a Google ad.

Service Fusion offers capabilities similar to Tradify and is suitable for smaller teams. For a full rundown of Service Fusion vs. ServiceTitan features, check out our comparison guide.

7. Simpro

Source

Simpro offers field management services for residential and commercial service businesses. Unlike its competitors, the platform has dedicated global support, including safety and compliance for New Zealand, Australia, the UK, and Canada. 

Like ServiceTitan, the platform offers features like technician routing, maintenance scheduling, and real-time data through its cloud-based platform.

Key features:

• Industry-specific field management for electricians, plumbers, and solar installers.

• Personalized in-house training for businesses adopting the software.

• Support and presence for countries outside of the US.

Key integrations: 

• Payment systems like Stripe, Payrix, and Square for real-time international payment processing.

• Wink and Power BI data and analytics.

• Worx Safety, FieldSafe, and Certifi for safety and compliance management.

However, when compared to Simpro, ServiceTitan offers:

• More field service management support for service trades like roofing, cleaning, and handyman.

• Advanced scheduling and dispatch features like automation that intuitively enhance efficiency and maximize profits.

• A native pricebook with direct access to top industry supplier catalogs.

• Dedicated marketing, advertising, and reputation management to get your business name out there in your service area.

Simpro provides businesses focused on safety and compliance with the tools they need to manage certifications. ServiceTitan does this, too, with more advanced tools to scale and grow your business.

8. Kickserv

Source

Kickserv is a cloud-based field service management solution built for small and midsize businesses. It offers specific tools for lead management, estimates, scheduling, and invoicing for HVAC, plumbing, and electrical—all in one place.

Key features:

• Keep track of time, availability, and job progress through job management tools.

• Create invoices and track expenses by syncing Kickserv to QuickBooks.

• Keep in contact with customers through a dedicated portal featuring job progress, pricing, and two-way communication.

Key integrations: 

• QuickBooks Online and Desktop two-way integration.

• Customer Lobby and MailChimp for marketing campaigns and getting to know your customers.

• Google Calendar and Contacts for syncing with Google Workspace team members and customers. 

However, when compared to Kickserv, ServiceTitan offers:

• A presentation tool to create end-to-end visual estimations and pricing for customers while at the job site.

• Forms and pricing that can be customized in the field by technicians and not back in the office.

• A huge range of integrations including GIS services like Trimble and NexTraq, and the ability to receive up-to-date pricing from leading vendors and suppliers.

• Individual scorecards to monitor your technicians’ performance and CSR booking data.

Kickserv is a great alternative to Fergus for teams that prefer simple and easy-to-use field management software. However, ServiceTitan provides everything a team needs to succeed.

You can see how Kickserv vs. ServiceTitan performs in our comparison guide.

9. AroFlo

Source

AroFlo is a field services management platform that includes tools for inventory, property data, scheduling, and inventory tracking. The software aims to create a more connected and automated system for trade services that want smoother workflows and operations.

Key features:

• AI-powered bill scanning and signature capture.

• Native quoting and estimation.

• Supplier catalogs and pricebook.

Key integrations: 

• Vendor and industry integrations include Reece, Rexel, D&W, and Actrol.

• Two-way sync with popular accounting platforms Xero, MYOB, and QuickBooks. 

• Automation and collaboration connections with Zapier, Asana, Salesforce, and Slack.

However, when compared to AroFlo, ServiceTitan offers:

• Deeper reporting and analytics that give your business data and numbers it can trust.

• Marketing tools that don’t rely on third-party add-ons and integrations. Your customer data is used directly to build and track marketing campaigns with Marketing Pro.

• The ServiceTitanPricebook that can be tailored to the needs of specific customers and vendors.

• A scheduling system that can adjust and adapt to seasonal changes and busy periods and prioritize emergency callouts.

For businesses seeking a more automated and connected field management solution, AroFlo is a good alternative to simpler platforms like Housecall Pro, which offers more features than Fergus. 

10. Payaca

Source

Payaca is about simplifying things for growing businesses specializing in renewable energy services.

It offers a range of simple field management tools explicitly developed for solar and EV-charger installers.

Key features:

• Quickly generates professional proposals that comply with industry standards and streamline the process for grants and initiatives. 

• Simplifies customer billing with integrated invoicing and payment processing.

• Helps efficient team management with real-time updates, scheduling, and task assignment.

Key integrations: 

• Xero and QuickBooks for accounting reconciliation and financial reporting.

• Zapier automation for creating task automation.

• International payment processing with Stripe.

However, when compared to Payaca, ServiceTitan offers:

• An advanced field service management suite that caters to the renewable energy sector and HVAC, plumbing, electrical, and many more.

• Scheduling and dispatching tools that are intelligent and tailored to your industry. 

• Reporting and analytics that don’t just track job progress and performance but help you understand your customers better and give you the data to make informed decisions.

• Advanced customer communication—something Payaca completely lacks. ServiceTitan includes this in the base subscription model, making it available to all businesses.

Payaca delivers a tailored solution for businesses focused on renewable energy. However, ServiceTitan is a much stronger choice if you need an advanced field service management platform that supports over 20 industries.

What is the best free Fergus alternative?

Completely free field service management tools are hard to come by, but some platforms offer limited free plans or trials. 

ServiceM8, for example, provides a free plan for individual operators that allows up to 30 jobs per month. Tradify doesn’t technically have a free plan, but it does offer a 14-day free trial to help businesses explore its features.

These options might work for very small businesses and solo contractors. Still, if operations grow, more comprehensive tools like ServiceTitan become essential for more advanced features and tools to help you scale.

Free tools can be a good starting point, but investing in a powerful platform like ServiceTitan sets your business up for sustainable and long-term growth.

What is the best Fergus alternative for small businesses?

Small businesses need field management tools that are easy on the budget, simple to use, and can handle day-to-day operations. Here are three solid options to consider:

• ServiceTitan: A powerful choice for growing small businesses that gives you the best of all worlds—advanced scheduling, real-time tracking, and marketing tools. ServiceTitan is an affordable and smart choice for small businesses wanting a platform to grow with them.

• Jobber: Designed for small teams, Jobber makes client management and scheduling easy. It’s also an affordable option offering incredibly good value. 

• ServiceM8: Ideal for small teams and solo contractors, ServiceM8 gives small businesses access to job management tools and invoicing tools, and it connects with accounting software you’re likely already using. Plus, it provides a free plan, giving you 30 monthly jobs.

While these options will work well for small businesses, ServiceTitan gives your business the advanced tools and marketing features available to midsize businesses and organizations. 

As your business expands, ServiceTitan is built to grow with you, providing the tools and support you need every step of the way.

Over to you!

Choosing the best alternative to Fergus depends on what your business needs most. Whether it’s advanced scheduling, better CRM, or tools specifically designed for your industry, there’s a platform designed to fit the way you work.

If you’re looking for an all-in-one solution, ServiceTitan is hard to beat. With advanced scheduling, real-time job tracking, and powerful marketing tools, it’s a favorite among trade service professionals. Designed specifically for the trades, it’s a platform that is built to grow with your business.