Long-term business success means being able to not just earn revenue from new customers, but to maximize revenue from existing customers as well. Did you know the average success rate of selling to an existing customer is 60-70% versus 5-20% when selling to a new customer?
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With those stats, it’s easy to see how important it is to keep existing customers engaged and loyal.
One key way to accomplish this is through outbound call campaigns. By reaching out and following up with customers on completed jobs or touching base if you haven’t heard from them in a while, you can re-engage them and increase their lifetime value.
Efficiency is everything when it comes to establishing a good outbound call process. Manually creating customer lists and importing them into third-party solutions is tedious and time-consuming. And if your CSRs have too much idle time, or if they’re calling outbound and spending too much time looking up customer records before calling, they’re losing valuable time that’s better spent on the phone.
Introducing a New Way to Streamline Outbound Calls
Eliminate the bottlenecks that slow your outbound call process with PowerDialer, an automated dialing solution in ServiceTitan Phones Pro and designed for enterprise-level call centers. PowerDialer integrates with your ServiceTitan customer data and automatically dials from a list of numbers whenever a CSR is not on an inbound call.
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Eliminate the manual, redundant effort
For CSR managers, PowerDialer provides a better way to manage and track outbound calls, which results in better CSR accountability. Its built-in Audience Builder also removes the hassle of importing and exporting customer data and manually building call lists. With PowerDialer, creating targeted, prioritized call lists is easy and straightforward, so you quickly reach customers most likely to respond.
Pro Tip: If you’re already using Marketing Pro, you’ll recognize PowerDialer’s Audience Builder, because they’re exactly the same!
Boost efficiency and CSR productivity
PowerDialer also maximizes CSR productivity by automatically dialing contacts on an active campaign whenever a CSR isn’t on an inbound call, reducing idle time and helping you make more outbound calls per CSR. And no more digging through customer data to prepare for a call—PowerDialer allows CSRs to see information, special instructions, or scripts, so they can effectively deliver their message the moment a customer picks up the phone.
“PowerDialer is phenomenal…the biggest value is the productivity we are able to get out of our agents.” - Amanda Enos, Call Center Director at Service Champions North.
Pro Tip: Are you a Phones Pro user? Use PowerDialer for outbound calling campaigns like Happy Calls, expiring credit cards, expiring memberships, promotions, or cross trade.
❯❯ Learn how Phones Pro helps you improve your CSR team’s performance.
Earn more revenue from existing customers
Engaging your customers regularly ensures you get more opportunities to book jobs, and PowerDialer helps you do that by not requiring that customers take the initiative to call you first. Proactively communicating with your customers keeps you top of mind and encourages repeat business, earning you more lifetime value per customer.
If you’re already using Phones Pro, check out the Powerdialer Resource Page or our Knowledge Base to get started with PowerDialer. This feature will be released to all Phones Pro customers in ST-53.
Not a Phones Pro user yet, but curious about PowerDialer? Schedule a demo today, and get on the road to a better call experience for you and your customers.
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PowerDialer is an outbound dialing system intended for consensual communications between you and your existing customer base. As a best practice, callers should have prior express written consent before making marketing calls to wireless numbers, even when not required by law. ServiceTitan will connect calls via the PowerDialer as directed by our customers, but it is the customer’s responsibility to review the National Do Not Call Registry, your own internal do not call lists, relevant consents, and comply with all telemarketing laws including those pertaining to your state, prior to calling.
ServiceTitan Software
ServiceTitan is a comprehensive software solution built specifically to help service companies streamline their operations, boost revenue, and substantially elevate the trajectory of their business. Our comprehensive, cloud-based platform is used by thousands of electrical, HVAC, plumbing, garage door, and chimney sweep shops across the country—and has increased their revenue by an average of 25% in just their first year with us.