ServiceTitan allows shop owners to track pretty much every aspect of their business—from marketing to dispatching to fleet to accounting.
But there’s one crucial spot that’s nearly impossible to monitor: At the job site, when your techs are making the sale.
And that’s a problem. Most shops don’t have a playbook to coach techs on how to sell, and technician ride-alongs are time-consuming and impossible to scale. That means there’s a blindspot for the owner once the technician is on-site, trying to make a sale.
Not anymore. At Pantheon 2024, ServiceTitan unveiled the latest in AI-powered sales coaching with Sales Pro.
Sales Pro, powered by Siro, puts an AI sales coach in your teams’ pockets, recording conversations in the field and analyzing those conversations to identify areas for improvement. Then, it shares relevant models and coaching with your sales team.
For 15 early-access customers who tried Sales Pro, the results spoke for themselves. One of those customers, Brandon Blanton, VP of Blanton and Sons on his results:
“(With Sales Pro), we have a 20.8% revenue increase—with three less technicians,” Blanton said. “We have a 9.1% increase on close rates, and an 8.2% increase on ticket sizes.”
That’s the power of more insight into what is happening at the point of sale, made possible by a few key features in Sales Pro.
1. Automatic Recording
If insight into your sales performance equals better performance, why not add more insights? Most sales coaching solutions only capture a sliver of interactions. That’s because technicians can cherry pick which jobs to record—sometimes leaving a blindspot around your most difficult jobs.
By integrating with ServiceTitan’s technician workflows, Sales Pro automatically records all in-person sales interactions. When the technician clicks “Arrive” in ServiceTitan, Sales Pro starts recording. Nothing is missed.
2. AI-Powered Analytics
Once an interaction is recorded, Sales Pro analyzes it with AI technology to capture mistakes and flag them before they become a habit. The recording is available and bookmarked at relevant timestamps for review to cut down on time spent listening to calls.
Team leaders can even access a dashboard in ServiceTitan that flags the most common objections or mistakes from the field. This leads to better training opportunities.
But that’s not all…
3. Social Learning and Leaderboard
Picture a social media feed where technicians are fed short clips of other top-performing technicians, where they can celebrate team successes, where they can learn how their peers are closing the deals.
That’s the fresh approach of Sales Pro.
Technicians are able to see real-life examples of how other technicians can successfully introduce financing, offer a membership, or overcome a common objective.
This creates a collaborative culture where your sales team builds each other up while developing the skill set to close more jobs at a higher average ticket.
More Wins, Bigger Tickets
Sales Pro finally eliminates the job site blindspot. It empowers your team to improve at scale and offers expert coaching and analysis opportunities for your technicians.
What can this lead to?
Better salespeople close more deals at higher ticket sizes for more topline revenue growth.
Your team grows their skillset, meaning a happier, healthier culture of winners.
Technicians rest easy knowing they’re protected from liability in the event of false claims.
To learn more about Sales Pro, request a personalized demo today.
