Garage door technician job description

A garage door technician installs, repairs, and maintains garage door parts and systems for residential and commercial customers. 

Understanding mechanical systems, safety protocols, and electrical work are among the skills required for garage door techs. 

Some soft skills that help garage door technicians do their job well are good problem-solving and customer service skills. 

If you’re looking to hire a garage door technician but don’t know how to attract the best talent, you’re in the right place. 

Below, we’ll explore the key components every garage door technician job description should have. Plus, you can access a free job description template, so you don’t need to start from scratch.

What Does a Garage Door Technician Do?

A garage door technician may work on assembling door components, ensuring the door operates safely, and repairing or replacing broken parts. 

Some garage door techs also know how to work on electrical doors. They may troubleshoot electrical issues and integrate smart home features with the door system.

Whether they work with residential or commercial clients, these technicians must have good customer service and communication skills. 

For example, a garage door service technician might need to explain technical issues in a way that customers understand, recommend solutions, or provide cost estimates.

Common Garage Door Technician Responsibilities

Before crafting a job description, get familiar with the main responsibilities of a garage door technician. They are:

• Put together mechanical door components safely to ensure the door works smoothly and reliably.

• Adjust equipment like tracks, springs, or cables so the door functions properly.

• Use hand tools to repair or replace broken door components.

• Dismantle doors for maintenance and repair procedures.

• Perform tests to ensure the door works properly.

• Lubricate garage door parts if needed.

• Install hardware and interior fixtures.

• Perform electrical wiring and program automated garage door openers.

• Configure remote controls, keypads, or smart home integrations.

• Collect service payments.

You should add these main garage door technician responsibilities to your job description. 

Common Garage Door Technician Requirements and Skills

The key garage door technician requirements and skills are listed below:

• Technicians who work with garage doors must understand how these operate to install and repair them. 

Mechanical aptitude lets garage door techs accurately diagnose issues, fix them quickly, and satisfy customers.

• Technical skills, including knowledge of how to operate hand, power, and diagnostic tools, are also a must. 

Garage door techs must be familiar with mechanical and electrical garage doors. This knowledge allows them to complete installations and repairs safely and efficiently. 

• Attention to detail helps technicians ensure garage doors work correctly and safely. 

Also, when techs pay attention to details, they can spot unresolved issues that might lead to long-term problems.

Garage door recruiters look for this skill that might reduce the chance of errors and safety hazards. 

• Physical strength matters for garage door jobs, which often require lifting heavy doors and other components. 

Many recruiters make this skill mandatory in their job descriptions to ensure techs can safely handle garage door duties.

Garage Door Technician Job Description Template

Now that you better understand a garage door technician's main skills and responsibilities, you are ready to write an attractive job description.

Our free garage door job description template can serve as a starting point for attracting and hiring top technicians.

You can customize and add your requirements or skills for your garage door business team members.

Garage door technician - Full time

Are you a knowledgeable technician with technical and mechanical skills for installing and repairing garage door systems?

This job might be for you. We are looking for an experienced and physically strong garage door technician to join our dedicated team of 10+ technicians. 

This full-time position makes you responsible for garage door installation, repair, and maintenance for residential customers. 

Technicians work directly with our customers, so great communication and customer service skills are required.

Primary Responsibilities

• Safely and efficiently install mechanical and electrical garage doors, openers, and related components for residential customers.

• Diagnose malfunctioning garage door systems and provide solutions for garage door repair.

• Repair broken garage doors and replace damaged parts, like springs, cables, rollers, and tracks. 

• Perform routine maintenance on garage doors for smooth operation and to prevent future issues. 

• Communicate efficiently with customers and be able to explain technical concepts in a way they can understand.

• Follow all safety guidelines to ensure a safe work environment. 

• Track and manage components and tools inventory. 

Required knowledge, skills, and abilities

• Minimum of [years] of experience as a garage door technician in a [residential or commercial] environment.

• Good knowledge of how mechanical and electrical garage doors function.

• Ability to train new employees.

• Strong communication skills.

• Valid driver’s license with a clean driving record.

• Ability to complete jobs within allotted time frames.

• Physically fit and capable of lifting heavy objects. 

Educational/certification requirements:

• GED or high school diploma

• Residential garage door certification

• Preferred certification in OSHA safety standards

Environmental conditions:

• Extreme weather conditions

• Heavy lifting, confined spaces, and noisy working conditions

Physical requirements:

• Ability to safely lift garage door components weighing up to [weight range] 

• Ability to climb, balance, kneel, and crouch

How ServiceTitan Can Empower Garage Door Technicians

Garage door software like ServiceTitan can help technicians deliver outstanding customer experience with little effort.

ServiceTitan’s Field Service App empowers garage door technicians to:

1. Arrive fully informed at the job with access to customer names, addresses, contact information, and CSR notes. On ServiceTitan Mobile, techs have access to a recording of the initial call, so they know exactly what the customer needs.

2. With ServiceTitan Mobile, garage door technicians can review job histories so they always recognize loyal customers. Techs can access prior invoices, photos, and voice notes to learn the customer’s history with the company.

3. Techs can avoid losing paperwork and delaying jobs by uploading customer forms directly into the app. These forms can also be triggered automatically during the job cycle to ensure techs don’t forget to add important information. 

4. Garage door techs can build professional estimates without leaving ServiceTitan Mobile. With just a few taps, they can show customers manufacturer photos and videos, product information, and tailored pricing estimates. 

Jennifer Alonso, director of administration at Lowry Doors, a garage door company in Orem, Utah, reveals how working with ServiceTitan has grown the business:

“Without ServiceTitan, there's no way we could have handled that workload. There's just no way,” Alonso said. “Doing (tasks) manually, printing paperwork, no. It would've never happened in 100 years.”

“I always said I couldn't imagine my life without Lowry Doors,” she said. “And today, I can't imagine leaving ServiceTitan.”

ServiceTitan is a cloud-based solution that enhances operational efficiency. It also increases revenue for home service companies by tracking and adjusting marketing campaigns. Many HVAC businesses report a revenue increase of up to 25% within the first year.

Frequently Asked Questions (FAQs)

These are the most common questions people ask about garage door technicians. 

What is the average salary of a garage door technician?

According to Workiz, the national average salary for garage door technicians in the US is $45,000 annually. 

What are the key qualities of garage door technicians?

Besides technical skills, garage door technicians usually have good customer and communication skills, the ability to lift heavy objects, attention to detail, and a valid driver’s license.