7 Best Kickserv Alternatives in 2025

This post highlights top alternatives to Kickserv for businesses that have outgrown it, found it lacking, or want to compare it with other field service management solutions (FSM).

We’ll provide overviews of seven FSM platforms, starting with our own, ServiceTitan, to help you find the best fit for your business needs.

Kickserv Alternatives

1. ServiceTitan

2. Housecall Pro

3. Jobber

4. Service Fusion

5. ServiceTrade

6. Sera

7. BuildOps

Things to Keep in Mind When Comparing Field Service Management Software

At first glance, field service management (FSM) platforms seem very similar. Most offer essential tools like job scheduling and dispatching, work order management, estimates and invoices, technician mobile apps, job management tools, and accounting integrations.

However, the way these platforms function in practice can vary significantly. Many FSM solutions come with limitations that may not be immediately apparent, such as:

• Scalability Issues: Some systems work well for small, single-location businesses with a couple trucks and technicians. But as your business grows—adding more technicians and trucks in the field, operating from multiple locations, or launching new divisions or business units—these platforms may struggle to keep up with your needs.

• Limited Functionality: A platform might include features like reporting or scheduling, but lack depth or efficiency. For example, reporting tools might not let you drill down into your data, or scheduling tools might lack automations that significantly improve productivity and profitability.

In addition to feature-to-feature comparisons, it’s important to consider other critical aspects when choosing an FSM solution, such as:

• Community Resources: Does the platform have an active user community to share insights and best practices? (This can be invaluable as we’ll discuss below.)

• Customer Support: Are support resources readily available, and do they offer the kind of assistance that can truly transform your business and field service operations?

Understanding these nuances can help you select an FSM solution that not only meets your current needs but also grows with your business over time.

1. ServiceTitan

Our years of experience, a larger workforce, and industry expertise fuel the development of over 200 new features and improvements yearly to support growing businesses—delivering more than any other software in the market. 

For the past decade, ServiceTitan has revolutionized how contractors operate, making us a solution you can trust to support your business needs today and scale with in the future.

The following are some reasons to choose ServiceTitan over Kickserv.

1. Robust Automation for Greater Efficiency Gains

Throughout the ServiceTitan platform, far more automation features provide day-to-day efficiency gains for contractors and field service businesses. 

For example:

• Automated Report Delivery: The ability to schedule reports to your inbox anytime.

• Adjustable Capacity Planning: The ability to set capacity planning rules that optimize your schedule to maximize revenue.

• Touchless Accounting Integration: The ability to auto export and update journal entries in QuickBooks Online and Sage Intacct.

• Automated Invoice Capture: The ability to upload PDFs or images of vendor invoices and automatically extract the data into ServiceTitan.

2. A Platform That Scales with You as You Grow

ServiceTitan  supports small businesses up to enterprise-level operations. If you are a medium-sized to larger enterprise or have ambitions to grow, our software is set up to support you. 

This is exemplified throughout our platform in numerous ways. For example:

• Support for Multiple Business Divisions, Business Units & Properties: We offer features to support residential and commercial service, as well as construction divisions. We support multi-tech jobs, multi-location shops, and roll-up reporting to track metrics across your operation.

• System Consolidation/All-in-One Functionality: We bring the functions of standalone systems into one connected software solution. No alternatives bring together FSM, CRM, ERP, and financial technology (fintech) capabilities to deliver an unmatched experience for growing businesses. 

• Enterprise Hub — At the Center of the Ecosystem and Tech Stack: With ServiceTitan Enterprise Hub, features such as roll-up reporting, roll-up dashboards, a centralized contact center, and Marketing Pro Enterprise promote efficiency and profitability across every branch of your business. From our 30+ direct integrations to open APIs, we provide a seamless connection to third-party platforms to not only ensure real-time data syncing but also make ServiceTitan the source of truth for your data.

• Infrastructure to support you as you grow and scale: We’ve been the leading software of the trades for over 10 years and are backed by leading investors. With quarterly releases, we’re continuously delivering new features and improvements right to your account, so you know your business is running with the latest innovation in the market. Our platform provides the reliability and support that’s needed for a business operating in a 24/7 world. With our historical uptime of 99.9%, ServiceTitan is a partner you can rely on. 

• Security: Protecting customer data is a top priority for ServiceTitan, so we have implemented best-in-class security practices to keep customer data safe based on best practices in the SaaS industry. We have compliance with PCI-DSS Level 1 (the highest security standards for handling credit card payments), AICPA SOC 1 Type I (financial reporting controls), and AICPA SOC 2 Type II (ensuring data security, availability, and privacy are consistently maintained over time). ServiceTitan’s formal security program is detailed in its independent third-party SOC-2 audit report and ServiceTitan’s Security and Privacy Documentation. ServiceTitan’s Security and Privacy Documentation and independent third-party audits demonstrate the advanced security framework that ServiceTitan uses to protect customer data. 

3. Extensive Customer Support and Community Resources

ServiceTitan offers more extensive customer support, community, and training resources that help our users develop greater industry expertise, get maximum usage out of our product, and learn how to implement best practices to grow their businesses and revenue.

For example, ServiceTitan users get exclusive access to:

• Dedicated Support Teams: A personal support team to address specific questions and concerns. 

• Comprehensive Training and Onboarding: Extensive training and onboarding for new users to help understand the software and utilize features effectively. 

• Titan Exchange: A cloud-based platform for sharing assets such as contracts, templates, checklists, and other valuable information.

• TitanAdvisor: With personalized feature recommendations and focused, step-by-step guidance, TitanAdvisor takes the guesswork out of choosing the right ServiceTitan features for your business, so you get the results you want. 

• ServiceTitan Community: A users-only message board sharing ideas for our software and general business. 

• Free Peer-Group Training: A program run by ServiceTitan employees through Ember and Spark sessions, designed to share best practices.

• Certified Admin Program: Our Certified Administrator program provides a structured approach to increasing knowledge of ServiceTitan, as well as constant and continuing education on the software.

Business owners and operators, particularly in the core industries that ServiceTitan was built to support (HVAC, plumbing, electrical, etc.) find these resources to be invaluable for getting the most out of our platform, as well as staying up-to-date with the best practices and strategies that are working for other companies. 

For example, here are some testimonials from people in the ServiceTitan Community:

• “ServiceTitan Community has had a massive impact on our growth as a company. We have created connections, gleaned ideas/strategies, and grown exponentially. That may have never happened without the network that Community provides.”

• “The ServiceTitan Community provides a wonderful opportunity for networking. It’s a great place to have questions quickly answered. You can search by keywords to pull up resources and if these can’t answer your question, you can post your question as a discussion and have other users help. Having the community helps all ServiceTitan users to feel connected to one another! I love the ideas page where we can post our ideas about the direction we would like to see the software go. This helps us feel like valued customers when we can influence the future of the software!” 

4. A Deep Focus on Developing AI Technology for the Trades

ServiceTitan is at the forefront of bringing AI to the trades. With Titan Intelligence (TI), our AI engine, you get actionable insights to help automate repetitive and simple tasks, predict outcomes, lower costs, and stay competitive in a world run by data.

At the 2023 Pantheon conference, we announced 14 new AI-driven features across our Pro Products and Accounting suite. In 2024, we announced several new features that build further on what we already provide for trade businesses.

The key difference between ServiceTitan and other solutions when it comes to AI development for the trades is two-fold:

1. Access to trade-specific data: AI takes an enormous amount of data inputs to develop effectively. ServiceTitan benefits from trade-specific data across thousands of customers and locations giving us a significant advantage compared to other providers.

2. Dedicated AI division: ServiceTitan has an entire division — Data, Titan Intelligence, and AI — dedicated to developing these advanced technologies for our customers. We’re developing an AI platform for the trades — not simply a series of chatbots within our software.

5. Extensive Workflows to Support Commercial Service

In 2022 alone, our platform introduced 105 new commercial-focused features and improvements, including client-specific rate sheets, office estimates, project tracking, job costing reports, purchase orders, inventory management, and more.

Therefore, if your company is focused on commercial service, or has both commercial and residential service divisions (as many of our customers do), ServiceTitan would be a better fit for your business because we have robust workflows for serving both business divisions. 

6. Tailored Workflows to Support Construction Project Management

Kickserv is primarily field service software, but ServiceTitan combines field service management software and construction management software into a single platform. 

If your business has a construction division, you’ll benefit far more from using ServiceTitan as we have a growing number of features and workflows to support construction work. These include real-time project financial tracking, estimating and purchasing, AIA-style progress billing, and more. 

ServiceTitan Reviews

According to Software Advice reviews, some pros and cons to consider include:

Pros

• A true all-in-one platform

• Significant customizability and scalability

• Powerful reporting features that drive long-term ROI

Cons

• High price point (particularly for smaller businesses)

• Initial learning curve

• Limited construction takeoff functionality 

Schedule a Free Demo of ServiceTitan’s All-in-One Platform

The features and benefits we’ve discussed so far are just some of the areas where ServiceTitan’s platform helps commercial and home service businesses improve efficiency and profitability. 

We also offer tools for:

• Job Scheduling and Dispatching

• Estimates and Proposals

• GPS technician routing

• Mobile App (Compatible with Android and iOS devices)

• Service Agreements

• Customer Relationship Management (CRM)

• Online booking

• Self-serve Customer Portal with Online Payments

• Payment Processing 

• QuickBooks, Sage Intacct, and Viewpoint Vista integrations

• Time Tracking

• And more 

To see why our software is trusted by 100,000+ service professionals, schedule a call to get a free, live, one-on-one walk-through of how our user-friendly management platform can help you grow revenue, work smarter, and keep your business processes on track. 

2. Housecall Pro

Housecall Pro is a mobile field service management software solution for home service businesses. Similar to ServiceTitan, it offers a wide range of features outside of invoicing, such as scheduling and dispatching, estimates, QuickBooks integration, and more. 

According to Software Advice reviews, some pros and cons to consider include:

Pros

• User-friendly and easy to learn

• Responsive customer service and support team

• Wide range of features for streamlining a service business

Cons

• Monthly cost can be relatively high

• Occasional bugs and technical issues

• Not suitable for all business types, such as businesses with more complex project management requirements

Compared to ServiceTitan

When compared to Housecall Pro, ServiceTitan offers:

• Greater native pricebook functionality

• Ability to drill down further into reporting metrics and trust your numbers

• Automated tagging features that help increase revenue

• Gated work sequences and customizable forms to facilitate accountability across the organization

• Offline functionality that allows techs to use our mobile app when out of cell service zones

3. Jobber

Jobber is a field service scheduling software that also offers a wide range of other features for field service business management. Like ServiceTitan, it offers functionality for estimating, quotes, scheduling, invoicing, and more.

According to Software Advice reviews, some pros and cons to consider include:

Pros

• User-friendly and easy to navigate

• Comprehensive features for business management

• Helpful and responsive customer service

Cons

• QuickBooks integration issues

• Limitations in customization and features

• Cost and pricing concerns

Compared to ServiceTitan

When compared to Jobber, ServiceTitan offers:

• More robust, native pricebook functionality

• In-app access to top industry supplier equipment catalogs

• Extensive marketing functionality that reduces the need for third-party marketing hires

• More flexibility and customization for membership plans and recurring services

• Offline functionality for our mobile app that allows techs to work seamlessly (even when they’re out of cell service zones)

• Deeper reporting capabilities that allow business owners to drill down into the sources of their data

4. Service Fusion

Service Fusion describes itself as an “All-In-One Field Service Management Software.” Like ServiceTitan, it offers a wide range of features, including estimates, customer management, scheduling and dispatching, and more. 

According to Software Advice reviews, some pros and cons to consider include:

Pros

• Comprehensive feature set

• Ease of use

• Helpful customer support

Cons

• Implementation challenges and data migration issues

• Experiences of inconsistent customer support

• Limitations in customization and functionality

Compared to ServiceTitan

When compared to Service Fusion, ServiceTitan offers the following as a part of our base product (while Service Fusion charges extra for many of these features):

• Robust membership billing capabilities (bulk membership billing, and automated monthly or annual billing options)

• Scheduled report automations

• Call booking automations for easier job booking and better customer experiences

• Property data to spot sales opportunities and drive revenue

5. ServiceTrade

ServiceTrade is a field service software specializing in supporting commercial service businesses. Like other FSM software, it offers tools for scheduling and dispatching, a mobile app for field technicians, analytics for business management, and a variety of other tools for running operations. 

According to Software Advice reviews, some pros and cons to consider include:

Pros

• User-friendly interface for field and office staff

• Excellent customer support

• All-in-one functionality 

Cons

• Occasional technical issues/glitches

• Limitations in reporting and customization

• Customer support issues/limitations

Compared to ServiceTitan

When compared to ServiceTrade, ServiceTitan offers:

• Robust features for residential service businesses whereas ServiceTrade is primarily commercial-focused (i.e. we’re more suitable for hybrid shops)

• Greater capabilities to drill down into reporting data

• A more streamlined call booking process with additional features such as access to property data

• Deeper pricebook functionality that’s natively built into our software

6. Sera

Sera is a field service management software for home service businesses. It provides scheduling, dispatching, managing pricebooks, building estimates, invoicing, and financial and KPI reporting. 

However, when compared to Sera, ServiceTitan offers:

• CSR call recordings to ensure technicians always have the context and details they need to provide the best possible service while on jobs

• Greater reporting and inventory management capabilities

• Integrated customer financing to increase average ticket prices

• More robust customer service and product resources

7. BuildOps

BuildOps is an all-in-one field service software specifically designed for commercial contractors in plumbing, electrical, HVAC, and facilities management. The software emphasizes streamlining all aspects of business operations, including scheduling, dispatch, inventory management, contract management, and real-time reporting. 

According to Software Advice reviews, some pros and cons to consider include:

Pros

• Ease of use and intuitive design

• Strong customer support and partnership

• Comprehensive and customizable functionality

Cons

• Implementation challenges and occasional bugs

• Limitations in specific features

• Occasional slowness and loading issues

Compared to ServiceTitan

To learn more about the differences between BuildOps and ServiceTitan, check out our in-depth comparison.