How do your CSRs deal with customer complaints? Sticky-situation calls can be difficult to handle, even for the most-seasoned CSR professional. Angie Snow, ServiceTitan’s Dire...

Maintaining a detailed record of processes and procedures can ensure a company’s continued viability in times of tragedy or crisis. Kathy Nielsen, owner of a consulting firm f...

Craig Elliott started Nice Heating & Air in 2011 with only a pickup truck to his name. Ten years later, Elliott has 30 staff members and 20 trucks. As part of Black History Mo...

Justin Tarr owns Daffy Ducts, an HVAC Duct Cleaning company in the Atlanta area. As part of Black History Month, ServiceTitan is sharing Justin’s story, as an African-American...

Running your own company in the construction industry can certainly be lucrative and personally rewarding, especially when your project team completes a big construction proje...

Freezing temperatures and a fragile power grid are creating major challenges in many states including Texas, Oklahoma, and Louisiana. A shortage of plumbers, plus extremely hi...

During extreme weather, how do you let customers know you’re there when they need you for an emergency? Or that you are only running emergency calls? Or just to provide cold-w...

Accurately predicting job costs in the trades can make or break your bottom line. The more construction companies and other service businesses know about the actual costs of p...

It comes as no shock electricians face safety hazards on the job. Electricians can find themselves in dangerous situations as they install new wiring or repair faulty electric...

Tersh Blissett might have one of the best seats in America for comparing the capabilities of software solutions for the trades. He’s host of a podcast that seeks to help busin...