The first Pantheon wasn’t even called Pantheon, Vahe Kuzoyan said during his keynote speech. It was called Dispatch.
“It was hosted in my backyard,” said Kuzoyan, the co-founder of ServiceTitan. “That name lasted all of one year … until we got a cease and desist letter from dispatch.com.”
In those early days, when Kuzoyan and Ara Mahdessian stopped by major tech conferences, they told people that ServiceTitan was a dispatch software for plumbers.
“I would always get this look, this face. This face that just said, ‘That is the dumbest idea I’ve ever heard.’ But we didn’t care. We got all the affirmation we needed from our customers, who really loved us,” Kuzoyan said.
“Because even though the footprint was small compared to what it is today, it was still way more than anything else that was available at that time.”
Kuzoyan spent his keynote session at Pantheon 2024 previewing the new and exciting features that will impact the commercial, construction and residential landscape for shops of all sizes in the coming year.
“Whether you’re doing $1 million or $1 billion, my promise to you is that you will never outgrow ServiceTitan, and ServiceTitan will never outgrow you,” Kuzoyan said.
For shops looking to scale, Kuzoyan highlighted a handful of new features to look out for in the coming year:
Single sign on (SSO)
Use management audit trails
Purchasing approval workflow
Inter-tenant inventory transfers
Kuzoyan then previewed the latest commercial features—but first he paused to note just how far ServiceTitan has come in the commercial space.
“A few years ago, we formally launched commercial. I was very excited. I was riding high on our residential glory, only to be met with that old familiar face: ‘That is the dumbest idea I’ve ever heard,’” Kuzoyan said.
“I was not expecting that. It was very humbling. Turns out, we would have to earn the right to call ourselves the leaders in the commercial space, and not just rest on our residential laurels. So we went to work. And over the course of the last few years, we earned our way to becoming the leader in commercial. We are by far the largest player in the commercial space today.”
Kuzoyan highlighted upcoming commercial features like:
Gross margin optimized segmentation
Hyper targeted prospects list
ServiceTitan CRM
Integrated purchasing
Weekly dispatch board (which received a round of applause from the audience)
There were also new tech-specialized features like barcode scanning, rebuilding the mobile app (which received the loudest applause), job assist, customer portal, equipment replacement opportunity report and more.
And for construction, Kuzoyan noted new features like takeoff and estimating integrations, universal estimate, project general ledger, crew management, project profit predictor, and many more.
“Hopefully you can feel how serious we are about commercial and construction,” Kuzoyan said. “Ultimately, our mission is to build the operating system that powers all of the trades, and do it in a thoughtful way that ultimately benefits everybody.”
Before 4,000 attendees — an impossible number to imagine back when he hosted the first-ever Pantheon (ahem, Dispatch) in his backyard — Kuzoyan reflected on a recent moment he had over dinner with his parents.
He was telling them about all of the engineers and new products ServiceTitan was building, when his father looked at him and asked:
“Aren’t you done yet?”
“And Dad, I am here to answer that question for you today,” Kuzoyan said to the crowd. “On behalf of all our Titans, all of the contractors we service and all the contractors we will service, we’re just getting started.”
