Winter is the time to shore up your business practices and get ready for the year ahead. To help, ServiceTitan is introducing new features in Dispatching, Capacity, Contact Management and more to decrease your team’s workload and bring visibility into your business practices — all so you can focus on driving more revenue in 2025.
Drive Operational Efficiency with the new and improved ServiceTitan Global Search, time-saving Second Chance Leads, one view of scheduled jobs and tech assignments in the Weekly Dispatch Board, improved Dispatch Messaging, and Dispatch Assist for Dispatch Pro. Optimize booking, dispatching, and marketing with Titan Intelligence-powered Adaptive Capacity, and a new centralized Contact Management Hub.
Heighten Your Visibility, Control and Peace of Mind for large businesses with new, centralized User Role Reports. For commercial and construction businesses, easily track other permits, subcontractors, and more in estimates and invoices with a new Pricebook Category for non material costs.
Here are our top highlights from the Winter ‘25 release:
SEARCH
Find records fast with Global Search: Find what you need very quickly with a single search bar. This new feature makes finding your records more efficient, allows you to search as you type, provides access to recently searched items, and is typo-tolerant, letting you focus on the work that matters. The new search bar will be in addition to the existing search page functionality and easily accessible in the top navigation bar.
JOB BOOKING & CONTACT EXPERIENCE
Save time reviewing unbooked calls with Second Chance Leads: Flag unbooked calls effortlessly with automatic alerts, helping you quickly follow up on potential leads and turn missed opportunities into sales. Save time and boost your bookings!
DISPATCHING
A Better Dispatch Experience: The Weekly Dispatch Board streamlines scheduling and tech assignments, and enhanced messaging on the Daily Board provides better coordination. Dispatch Assist for Dispatch Pro suggests automation with approval, keeping workflows efficient and under your control.
CAPACITY MANAGEMENT
Intuitive capacity management for optimizing booking, dispatching, marketing, and beyond: Now in Early Access, Adaptive Capacity optimizes booking, dispatching, and marketing. Define groups, adjust manually, and minimize downtime to boost revenue, reduce delays, and ensure consistent service with reliable customer experiences and confirmed appointments. If you are interested in getting Early Access, fill out this form.
CRM
Streamline communication with centralized contact management: The new Contact Management centralizes contact creation and tracking with audit trails, supports multiple contacts per customer or location, and ensures quick communication, reducing breakdown risks and simplifying management in one convenient hub. If you’re interested in joining the Early Access for Contact Management, please fill out this form.
COMMERCIAL AND CONSTRUCTION
Commercial and Construction — Improve costing with the new Other Direct Costs: Gain better financial control and improve costing by categorizing non-material costs under “Other Direct Costs.” The new Pricebook category lets you easily track rentals, permits, subcontractors, and travel costs as specific line items in estimates and invoices, giving you greater visibility and more accurate costing.
ENTERPRISE HUB
Large Businesses: Improve operational efficiency and maintain compliance effectively: User Role Reports centralize permissions and access, enabling self-service for faster insights, reducing dependencies, and enhancing data transparency across Enterprise Hub.
Winter 2025 Release Resources
Here is a guide to all the resources you need to manage the Winter release:
Release Highlights Video: The Blue Collar Nerd reviews all the highlights of the release in this video.
Release Overview Deck: Train your teams with an overview deck of the top features, at a glance. Download here.
YAWL (You Asked, We Listened): Within the Release Notes, we’ve noted all the features that we improved thanks to your feedback and guidance — starting with this blog post, and all the updates to the release program overall. Check out all these highlights, marked with a fancy cowboy hat icon, in the release notes.
And then finally, keep these resources handy as well:
