ServiceTitan’s Contractor Playbook
Life in the trades is a journey. From starting before sunrise to middle-of-the-night calls, and from one person in a truck growing into a thriving operation — there’s no end to the challenges, and no end to the rewards of a job well done. Through storms and pandemics, contractors deliver for their customers, each and every day.
At ServiceTitan, our goal is to help contractors succeed — because your success is our success.
This Contractors Playbook is just one step along the way — sharing best practices from our team, as well as some of the top leaders in our industry. We have created it to take you from creating a company and a culture to making an impact with marketing, and from answering the phone to closing the books on another successful month.
The Playbook will continue to evolve, because our journey — just like yours — never ends.
Get StartedCHAPTER 3Get Started
Setting Your Company Up for Success
How ServiceTitan Can Improve Efficiency and Profitability
CHAPTER 5Get Started
Setting a Path to Maximum Profitability
Labor Rate to Cover Overhead Costs
CHAPTER 6Get Started
Billing Structure: Determine Your Pricing
Pricing for Profit: Flat-Rate Pricing vs. Time + Materials
Pros and Cons of Flat Rate vs. Hourly Pricing
How Does Flat Rate Pricing Work?
CHAPTER 7Get Started
Marketing Practices
How to Respond to a Poor Review
How to Generate More Positive Reviews
CHAPTER 12Get Started
Keys to Success in the Office
Closing Timeline: Best practices